Director, Fraud & Credit
US-AZ-Chandler
Attract-careers1
Req #: 85602
Type: Fulltime-Regular
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Overview: The Billing and Credit department is a pivotal back-office support organization within operations, ensuring revenue assurance and delivering a best-in-class experience. Comprising multiple facets, the department focuses on key operational objectives, including credit qualification, billing accuracy, payment processing, fraud identification and prevention, as well as managing customer delinquency, collections, and bankruptcy. Responsibilities: In this role, the Director will lead Credit, Risk, and Fraud Identification and Prevention, reporting to the VP of Fraud & Credit. Responsibilities include mentoring a team of 35+, maintaining credit policy and performance, managing delinquency and collection processes, and spearheading fraud prevention efforts. The Director will collaborate with stakeholders across all lines of business, from executives to entry-level analysts, demonstrating strong communication and leadership skills. Qualifications: Key Achievements and Metrics: The Director will be instrumental in achieving key performance indicators, such as reducing delinquency rates, improving collection recoveries, and implementing cutting-edge technologies for fraud detection. Requirements: * Well-polished oral and written presentation skills. * Experience managing teams in a fast-paced, high-throughput environment. * Proficient in Microsoft Excel, Word, PowerPoint, and the Google Suite. * MBA from a nationally recognized, accredited university preferred; equivalent experience accepted with an undergraduate degree in Finance/Accounting. Relationship Management Skills: Demonstrated ability to establish productive working relationships with executives, staff in other departments, and third-party vendors. Compliance: Stay abreast of industry regulations and compliance standards relevant to credit, collections, and fraud prevention. Company Culture: Embrace and promote the company's values and culture, fostering a collaborative and customer-centric environment.
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