Overview:
We are seeking a strategic, hands-on Director of Field & Technical Enablement to lead training and enablement efforts for our Technicians, Project Managers, and Sales Engineers. This role is responsible for designing and delivering impactful training programs, role-specific resources, and skill-building initiatives that elevate field and technical performance.
The Director will work in close partnership with the Corporate Learning & Development team, which owns enterprise learning systems, general training programs, and core product certification content. While Corporate L&D governs the overall training infrastructure, this role will focus on function-specific enablement - developing and delivering tailored learning experiences that directly support real-world execution for these critical technical roles.
Responsibilities:
Role-Specific Training Strategy & Delivery
* Design and deliver role-specific training across Technicians, Project Managers, and Sales Engineers
* Utilize a variety of delivery methods to meet learner and business needs, including:
* Hands-on labs and technical simulations
* Virtual instructor-led sessions
* Self-paced eLearning
* Classroom-based workshops
* Blended or hybrid learning formats
* Go beyond foundational certifications to build real-world execution skills aligned with field operations and solution delivery
Issue/Solution Repository & AI-Enabled Support
* Build and maintain structured repositories of known issues and field-based solutions
* Partner internally with IT, SMEs and others to develop AI-assisted support tools (e.g., GPT/LLM integrations) for rapid access to field troubleshooting guidance
Tools, Playbooks & Role-Based Job Aids
* Create and maintain enablement artifacts aligned to field and technical workflows:
* Installation and configuration guides
* SE playbooks and FAQs
* Project management checklists and process templates
* Ensure tools and documentation evolve with product updates and field feedback
Curated External Content
* Identify and recommend third-party training content to supplement internal resources (e.g., safety, compliance, technical skills)
* Coordinate with Corporate L&D to align on vendor relationships, deployment, and system integration
Community of Practice Leadership
* Launch and lead Communities of Practice for Project Managers and Sales Engineers to support peer-to-peer learning
* Curate and promote contributions such as case studies, tips, best practices, or recorded demos
Technical Enablement Events
* Plan and execute technical enablement workshops and events:
* Sales Engineer workshops
* Technician lab sessions
* Field team learning tracks during larger company or regional events
Collaborate with Other Enablement Teams
* Develop and deliver learning content specific to these field and technical roles, ensuring it complements - not duplicates - enterprise-level efforts. Success in this role requires tight alignment, transparency, and collaboration with Corporate L&D, sales enablement and other technical stakeholders.
Qualifications:
* 8+ years of experience in field enablement, technical training, or operations
* Experience building and delivering training across a variety of formats (hands-on, virtual, eLearning, classroom)
* Demonstrated success enabling technical or hybrid roles (e.g., Sales Engineers, Field Technicians, PMs)
* Strong ability to collaborate in matrixed environments and influence across functions
* Proficiency with learning technologies, instructional design, and adult learning theory
* Understanding of access control, security/video systems, and physical technology deployment is a plus
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