Director, Cyber Claims
US
careers
Req #: 19258
Type: Regular Full-Time
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Overview: We are a growing and flourishing Cyber/Tech Team with offices around the country. In this role, you will be the Head of AmTrust Cyber Claims responsible for: overseeing a group of first- and third-party cyber claims adjusters; managing relationships with outside counsel and vendors; and providing timely and meaningful claim trend information to underwriters and actuaries. Our portfolio of business includes a diverse range of industries and insureds that are SMEs through Fortune 500 companies. This position helps maintain profitable growth and account retention along with long-term company and client relationships. Responsibilities: * Managing a claims team including implementing best practices around the investigation, analysis and evaluation of coverage liability and damages * Formulating claims and litigation strategies * Assigning, directing, and managing outside counsel and third-party vendors - including the assignment of matters and the management of costs * Identifying liability and coverage trends and issues with both individual and portfolio impact and formulating the processes and strategies for handling such claims as well as ensuring accurate and consistent claims management across impacted underwriting segments and lines of business * Facilitating the collection and analysis of claims-related data for analytic purposes * Reviewing and updating third party vendor panel on an ongoing basis * Disseminating information on claim trends to senior management and underwriting teams * Supporting underwriting inquiries and information requests * Coaching and mentoring members of the claims team * Communicating with senior executives, brokers, reinsurers, actuaries, insureds, and auditors (both external and internal) Qualifications: * 5+ years of claims management experience handling primary and excess cyber claims and/or JD with insurance coverage litigation experience (ideally related to cyber/data privacy) * Demonstrated ability and experience handling both first- and third-party (cyber) claims involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management * In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills * Demonstrated leadership, organizational, and management skills * Analytical thinker that can drive results using all facets of the legal and claims processes * Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues * Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints
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