Director, Customer Experience & Commercial Strategies
US-IL-Naperville
KeHE External Careers
Req #: 28912
Type: Regular Full-Time
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Overview: At KeHE, we're obsessed with creating solutions, unboxing potential, and serving others - and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we're committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you'll be embarking on a career that's moving forward. When you join KeHE, you're becoming part of a team that is a force for good. Responsibilities: The Director of Customer Experience & Commercial Strategies is a high-impact, cross-functional leader responsible for aligning Commercial strategy with Operations, Supply Chain, IT, and Customer Experience. This role oversees a portfolio of commercial and operational programs that improve sales execution, fulfillment performance, customer onboarding, and enterprise planning. This leader drives initiatives that connect customer needs with operational capabilities, ensuring programs are executable, scalable, and grounded in strong change management. The Director partners closely with leaders across the organization to enhance commercial performance, optimize network capabilities, and elevate customer experience across the food distribution network. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE's Mission, Vision, and Values. Qualifications: EDUCATION AND EXPERIENCE: * Bachelor's degree in business, Engineering, Supply Chain, or related field; Master's degree preferred. * PMP certification is strongly preferred. * Minimum of 10+ years in commercial operations, supply chain, or program management roles, preferably in food distribution or CPG. * Minimum of 5 years of managerial experience and leading cross-functional programs, including commercial systems, supply chain processes, or capital/operational projects. * Experience working with OMS, WMS, TMS, planning systems, and automation technologies is a strong plus. * Experience with OMS, S&OP, EP&F, network optimization, and enterprise planning systems. PHYSICAL REQUIREMENTS: * Must sit, stand, or walk for extended periods of time. * May spend long periods of time at desk or computer terminal. * May use calculators, keyboards, telephone, and other office equipment during workday. * Stooping, bending, twisting, and reaching may be required in completion of job duties. * Work is fast paced; occasional evening and weekend work may be required.
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