Director, Business Operations
US-UT-SALT LAKE CITY
University of Utah Health Care
Req #: 75752
Type: Full-Time
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Overview: As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA Position Overview: This position directs the planning, organizing, directing, and controlling of all internal operations of assigned departments. This includes the planning and business objectives, budgetary information, human resource and financial management operations of assigned departments. The incumbent acts as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care. This position has no responsibility for providing care to patients. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. This posting will close on 05/23 Responsibilities: Job Specific Responsibilities and Accountabilities * Performs to required standards for job specific responsibilities and technical competencies. * Strategic planning and growth of improved capacity management in collaboration with the HMHI staffing office, float pool, House Supervisors, Receiving Center Operations, and Community Crisis. * Financial strength and sustainability supporting Managers and RC Supervisor in creating and implementing a no-refusal Youth Receiving Center with accompanying accountability and reporting structure. * Focus on Safety and Regulation supporting the implementation of aforementioned initiatives and monitoring new system of psychiatric care promoting judicious access to medically necessary services. * Exceptional Patient Experience by working with the EPE team to modify EPE to include questions that speak to front end patient experience. This also includes fully operationalizing call recordings to improve the quality of the patient's experience. Talent Management * Hiring, training, developing, and communicating with staff. Financial Management * Responsible for developing, monitoring and achieving budget goals. * Manages labor and non-labor expenses to budget or flex budget. * Manages revenue to budget to maximize potential revenue. EPE/Service * Responsible for patient satisfaction scores within assigned area(s). * Responsible for upholding PROMISE standards of direct reports and team members. Quality * Responsible to achieve quality goals for assigned area(s). * Manages and promotes continuous process improvements in assigned area(s). Performance Management * Responsible to provide staff feedback on performance, including on-time appraisals and coaching. * Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner. Building Relationships * Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization. * Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate. Knowledge / Skills / Abilities * Ability to perform the essential functions of the job as outlined above. * Demonstrated leadership, human relations, and effective communication skills. * Ability to determine the appropriate staff mixes to support patient and customer needs. * Knowledge of hospital business operations and demonstrated strategic planning skills. * Knowledge of budgeting practices, reporting analysis, and forecasting. Qualifications: QualificationsRequired * Bachelor degree in Health Care Administration, Business Administration, or related area or equivalency. * Six years of progressive management experience.
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