Dining Room Supervisor - the Grand Hotel
US-AZ-Tusayan
Xanterra Attract Portal
Req #: 36630
Type: Full-Time Year-Round
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Overview: We're excited to hire and welcome team members to our national park locations! Xanterra Travel Collection(r) is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers. Live. Work. Explore. as a part of our Food & Beverage team at The Grand Hotel at the Grand Canyon! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests! We're hiring a Dining Room Supervisor to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park! Job Summary: This is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service. The Details: Position Type: Full-Time, Year-Round Season Dates: 4/22/2025 Pay: $20.25/hour Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays) Why The Grand Hotel at the Grand Canyon? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection(r), we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub. Life at The Grand Hotel: * Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style) * Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV * A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities * Meet people of all ages from all over the country and world! Benefits: * Medical, Dental, Vision * Paid Time Off and Holidays * Disability Insurance * 401k with match * Life and AD&D Insurance * Employee Assistance Program * Wellness Programs * Learning and Development Programs Perks: * Free Grand Canyon National Park pass * Free Grand Canyon Railway Train rides * Access to hotel fitness center and pool at the hotel * Located just a mile from the south entrance to the Grand Canyon National Park * Retail, Lodging and Travel Discounts * Planned employee trips and activities * 15% Verizon service/products discount * $350 Referral Bonus Program * A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities * Meet people of all ages from all over the country and world * The adventure of a lifetime! Responsibilities: * Fully understand and support Xanterra Mission Statement and Core Values. * Focus on always providing exceptional quality of service to guests while maximizing profitability, both in how work is conducted and when interacting with guests. * Ensure adherence for self, and all assigned staff, to all prescribed Company, statutory/regulatory policies, and procedures. * Support F&B Training programs as assigned. * Comply with all state laws and company policies regarding alcohol. * Ensure proper accounting procedures are enforced for check outs, voids, comps, special event billing, tours and resumes. * Support all FOH activities in food and beverage outlets. * Ensure all guest/employee challenges and complaints are handled in a professional manner. * Continually operate all facilities to maximize food, beverage, labor and operational costs within budget. * Ensure staff members are in pressed and clean uniform with their nametag. * Support participation in updating attendance cards for all employees. * Ensure dining room facilities are maintained and clean. * Enforce all side work duties are assigned and completed. * Administer disciplinary actions fairly and consistently working with Operations Manager, General Manager and/or Human Resources. * Conduct Service Briefings daily before shifts. * Communicate with other Service Managers and Unit Manager on a regular basis after a shift. * Other duties assigned. Qualifications: * Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona. * Knowledge of food and beverage service acquired through at least 6 months' previous experience in food service management. * Basic knowledge of Word & Excel software. Physical Requirements include: Must constantly: Stand, walk, lift/carry up to 10 lbs, and work hours that are nonstandard - workweek, overtime, varying shifts, and call out coverage. Must frequently: Handle/Reach outward and above shoulder, lift/carry up to 20 lbs, and push/pull up to 12 lbs. Occassionally: Sit, squat/knee, bend, lift up to 50 lbs, and push/pull up to 100 lbs. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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