Dining Reservation Specialist
US-NV-RENO
Atlantis Casino Resort Spa
Req #: 22474
Type: Full-Time
Overview: Come join Team Atlantis! The Reservation Sales Agents assist guest on booking dinner reservations for all Food & Beverage over the phone or through email. They describe the ambiance, dress code, and culinary selections. To be successful, agents must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills. Day Shift Position! Responsibilities: * Expert communicator that is able to listen effectively and communicate in a clear, friendly and professional manner. * Provide superior service via phones, e-mails and faxes as a receiver and caller. * Ability to incorporate active listening skills and questioning techniques that support effective telephone communication. * Utilize an effective approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. * Effectively deal with job stress, angry callers, and upset guests. * Understand the impact of attitude when speaking with guests. * Ability to build a positive rapport with all manner of guests over the phone to create a pleasant experience for the guests and draw them back to our resort for future visits. * Apply proper telephone etiquette to satisfy various guest situations. * Assist with questions regarding the Company and Special Events. * Assist with filing when needed. * Display time flexibility towards shifts as per work floor requirements and holidays. * Excellent computer skills and data entry. * Knowledge of Forbes Standards. * Ability to upsell menu items. * Maximize the seating capacity without disrupting restaurant flow. * Adhere to all company policies and procedures. * Any other job duties as assigned. * Other duties as assigned my management. While performing the duties of this job, the employee is required to stand; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Qualifications: * Excellent communication skills, both written and verbal. * Proficient in relevant computer applications (Office, Word, Excel) * Ability to type a minimum of 35 words per minute. * Ability to create dinner menus. * Flexible schedule. * Excellent organizational skills. * Filing technique. * Knowledge of Forbes techniques. * Knowledge of call center telephony and technology * Experience within call center or customer service environment preferred * Weekends are mandatory. ***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. *** Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: * Comprehensive benefits (medical, dental, vision, supplemental coverage) * 401K retirement savings plan + discretionary match * Education Tuition Reimbursement Program * Paid Vacation * Holiday Pay * Weekly Resort Prizes * Career Development and Training Workshops * FREE daily meal * Internal Advancement
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