Digital Transformation Delivery Manager - Telephony & Salesforce
US-Remote
careers
Req #: 7038
Type: Regular Full-Time
|
|
||||||||||
|
|||||||||||
Overview: We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable. How you can make a difference The Digital Transformation Delivery Manager will be pivotal in managing the integration of Telephony Technologies within our Salesforce ecosystem to enhance customer interactions. You will oversee the technical aspects of project delivery, ensuring alignment with our strategic vision and delivering a seamless customer experience. What you'll be doing * Project Oversight: Lead the technical delivery of transformation projects, ensuring adherence to timelines, budgets, and resource allocations. * Dependency Management: Track and manage inter-project dependencies to guarantee efficient and uninterrupted project execution. * Team Coordination: Work closely with IT, developers, and external vendors to ensure technical specifications are met and clearly communicated. * Risk Management: Identify potential project risks early and devise effective mitigation strategies to maintain project integrity. * Delivery Metrics: Establish and track key performance indicators to assess project performance and identify opportunities for enhancement. * Telephony Integration: Spearhead the integration of advanced telephony technologies within the Salesforce platform to elevate customer engagement and satisfaction. * Stakeholder Engagement: Engage with stakeholders across the business to gather insights and translate them into actionable project goals. * Innovation Leadership: Drive innovation within the project scope, exploring new telephony solutions and Salesforce features to stay ahead of industry trends. What you will need to be successful * Proven experience in managing digital transformation projects with a focus on CRM and telephony technologies. * Strong understanding of Salesforce platform capabilities and telephony integration techniques. * Proficient in project management methodologies with a track record of successful project delivery. * Excellent communication and leadership skills, with the ability to manage cross-functional teams and external partners. * Strategic thinker with an analytical approach to problem-solving and risk management. #LI-Remote This is a remote position. Responsibilities: The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range in addition to a full range of benefits including: * Medical, dental, and vision * HSA contribution and match * Dependent care FSA match * Uncapped paid time off * Adventure accounts * Paid parental leave * 401(k) match * Personal and healthcare financial literacy programs * Ongoing education & tuition assistance * Gym and fitness reimbursement * Wellness program incentives Qualifications: Why work for HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. Come be your authentic self HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.
Share this job:
