Digital Product Taxonomy Specialist
US-CA-West Sacramento
Raley's
Req #: 20227
Type: Raley's
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Overview: Who We Are The Raley's Companies is a private, family-owned, and purpose-driven retail company headquartered in West Sacramento, CA. Since our founding in 1935, our store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raley's, Bel Air, Nob Hill Foods, Raley's O-N-E Market, Bashas', Food City, AJ's Fine Foods and Bashas' Diné Market. In addition, The Raley's Companies bridges the divide between the physical and digital retail experiences through the operation of Apium Logistics, Fieldera and FieldTRUE. Built on a higher purpose, the organization and our over 21,000 employees are committed to quality offerings, exceptional service and doing right by our team members, communities, and planet. Today, the Raley's, Bel Air Markets, Nob Hill Foods and Raley's O-N-E Market banners carry on Tom's legacy of innovation by serving as more than grocery stores. Our purpose of changing the way the world eats, one plate at a time, has made Raley's a trusted source for nutrition and wellness. We strive to enhance transparency and education in the food system to help customers make more informed, healthy food choices. We also serve as the destination for the best fresh products, affordable offerings, and personalized service. Position Purpose The Digital Taxonomy and Operations Specialist role supports the merchandising components and product information across Raley's Companies' Digital Commerce experience as outlined by the Digital Commerce Experience Sr. Manager. Responsibilities: How This Role will Make a Difference * Supports the operational functionality of the Digital Commerce platform operations and communications. * Administers databases of product images, descriptions, and metadata to ensure accuracy, relevancy, and effectiveness of product descriptions, nutrition labels, and pictures. * Organizes, sorts, and creates product collections in alignment with marketing campaign briefs. * Adheres to CMS naming conventions, copy, and image styles. * Reviews customer experience surveys and researches any relevant questions/concerns. * Owns the digital weekly ad experience across the enterprise. * Oversee the configuration and management of product groupings and naming conventions for weekly promotions. * Conducts comprehensive audits of pricing accuracy and product availability across digital platforms. * Enhances the discoverability of weekly ad content by optimizing search functionality. * Optimizes search functionality across Digital Commerce platforms. * Manages and refines product metadata-including keywords, synonyms, titles, images, and descriptions-to improve search engine performance and user experience. * Develops and maintains logical product categorization structures to support intuitive navigation. * Conducts competitive research and marketplace analysis to identify opportunities for performance improvement. * Coordinates the capture, organization, and maintenance of high-quality product imagery. * Evaluates the digital platform's operations and identify changes to improve database performance. Provides analysis and assists with testing, deployments, and analytics. * Conducts thorough investigations into platform issues, providing detailed reports and actionable recommendations for resolution. * Supports the execution of digital projects, including system updates, feature deployments, and platform testing initiatives. * Analyzes the end-to-end digital customer journey to uncover insights that drive customer loyalty, improve user experience, and increase eCommerce sales. * Leads the review and interpretation of customer feedback surveys, translating insights into strategic improvements in product availability and the digital shopping experience. * Develops and maintains key metrics and analytics to communicate shopper marketing growth and engagement to stakeholders. * Oversee shopper marketing budgets and revenue targets across all operating companies, ensuring alignment with strategic business objectives. * Defines and implements key performance indicators (KPIs) and success metrics to evaluate the effectiveness of shopper marketing campaigns. * Leverages site and application analytics to conduct in-depth post-campaign performance analysis and reporting, driving data-informed decision-making. * Collaborates with cross-functional teams-including merchandising, digital, and analytics-to continuously refine and optimize shopper marketing strategies across all Raley's divisions. Qualifications: Who You Are * You like to work in a fast-paced environment * You take initiative * You are detail-oriented and value accuracy * You demonstrate strong verbal and written communication skills * You have the ability to gain alignment across a diverse stakeholder group around priorities and plans in support of key business objectives Education & Experience * Bachelor's Degree in a related field. * 3-5 years' experience working in an Omni-retail environment. * Knowledge of product taxonomy and digital merchandising preferred. Skills & Abilities * Strong analytical, critical, and interpretative thinking skills. * Strong attention to detail and time management skills. * Proficiency in Microsoft Excel, including critical functions and working with large data sets. * Basic understanding of Photoshop preferred, not required. * Ability to thrive under pressure, be self-motivated, and be results-oriented. * Ability to work independently and in a group to meet deadlines. * Strong project management and organization skills. * Strong problem-solving skills with the ability to present results and solutions. * Ability to work in a fast-paced environment and collaborate with outside departments. * Experience with basic image editing and resizing product photography. Physical Demands - Employees may occasionally experience the following physical demands for extended periods of time: * Sitting, frequent sedentary work * Viewing computer monitor * Keyboarding, the use of fingers to make small movements such as typing and mouse usage. Work Environment Work is performed in a typical office environment; it requires occasional travel for site visits and meetings. Permanent residency in California or Nevada is a condition of employment for this position. This means a job offer may be denied or rescinded and, if employed, employment may be terminated if an applicant/team member ceases to reside in California or Nevada. Internal Applicants: * No disciplinary action during the past 6 months. * Your current leader must recommend that you apply for this position and provide endorsement upon request from HR. * You must upload a resume and answer all application questions
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