Digital Health Navigator I
US-IL-ALTON
External Apply Portal
Req #: 105319
Type: Full Time
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Overview: This job is located in Alton,IL Monday-Friday 8:00 am-4:30 with weekend/holiday rotations. What is a Digital Health Navigator? A Digital Health Navigator is someone from OSF HealthCare who helps make healthcare easier to access for members of our community. We meet patients where they are, sometimes even in their home, to: * Help set up and use technology for care (like MyChart or virtual visits) * Help connect patients to local resources like food, transportation, or other support should they need it. * Connect patients to local resources and programs: * Managing chronic conditions * Pregnancy care * Overall wellness POSITION SUMMARY: The Digital Health Navigator (DHN) is a trusted member of the community and acts as a liaison to offer education specific to digital applications and community resources available that may improve a client's wellness journey. The DHN is responsible for promoting healthy behaviors, building relationships between the community and health/social services, and increasing access to resources aimed to improve quality of care and outcomes. The DHN will conduct virtual visits to assess the client's well-being and will address social determinants that may hinder their ability for self-care; driving to and conducting in person visits depending on the client's need. In addition, the DHN is expected to be competent and capable of coordinate community outreach, access to providers through the use of digital instruments to facilitate remote physical exams and remote technology operations in order to provide direct health services and linkage despite barriers such as transportation, internet access, etc. The DHN is expected to possess the knowledge and skills of a Digital Health Worker in addition to those gained in the CHW Certification training. Qualifications: REQUIRED QUALIFICATIONS: Education: High School/GED Other Licenses/Certifications: Current state driver's license Community Health Worker (CHW) certification Experience: 6 months of experience as a Digital Health Worker Other skills/knowledge: Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented. PREFERRED QUALIFICATIONS: Experience: Multilingual/bilingual Experience with or knowledge of Community Based Organizations (CBOs) Other requirements/information: Excellent interpersonal and communication skills,including ability to integrate constructive feedbackDemonstrated ability to communicate effectively via telephone, digitally (video call, email, text, instant messaging) OSF HealthCare is an Equal Opportunity Employer.
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