Digital Communications Dispatcher Trainee

US-FL-Tampa

Hillsborough County Sheriff's Office

Req #: 1158
Type: Regular Full-Time
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Hillsborough County Sheriff's Office

				Overview:

Perform trainee duties receiving and directing emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance. Trainees must obtain their First Aid, Cardiopulmonary Resuscitation (CPR), FCIC/NCIC, and valid State of Florida 9-1-1 Public Safety Telecommunicator certifications during the probationary period.

Responsibilities:

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

Note: Incumbents function in a trainee capacity to gain proficiency in the duties listed below and become eligible for promotion to Digital Communications Dispatcher upon successful completion of the trainee program.

* Receive 9-1-1 and non-emergency calls, quickly and calmly assess the situation, enter information into the Computer Aided Dispatch (CAD) system for agency dispatch, and/ or redirect them to specific or alternate emergency responding agencies or departments.
* Connect conference calls involving two or more parties to render timely emergency assistance.
* Dispatch emergency response personnel using digital and/or analog voice communications equipment, and/or an emergency computer dispatch system.
* Create reports to identify incorrect location information received through the Automatic Location Information system in order to initiate corrective actions.
* Pinpoint the location of emergency/non-emergency calls initiated from landlines or cellular phones using a Global Positioning System (GPS) and initiate emergency callbacks to obtain additional information or to follow-up on disconnected calls.
* Type memoranda and report, duplicate, or edit emergency call recordings in response to court subpoenas and public records requests; may be required to testify in court in order to provide an accurate account of information received from emergency/non-emergency calls for assistance.
* Maintain records and reports including shift reports and operational logs.
* Perform other related duties as required.

Qualifications:

* Graduation from high school or possession of a GED certificate.
			
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