DevOps Engineer 3
IN-WB-Kolkata
Hyland Software
Req #: 13165
Type: Regular Full Time
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Overview: Overview Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. The DevOps Engineer 3 with cloud automation knowledge and experience will be responsible for maintaining Cloud Customer Infrastructure availability, uptime, assure Customers have the Performance and throughput of the Cloud Service we manage Responsibilities: * Responsible for the day-to-day operations of Cloud production, pre-production and other environments infrastructure, ensuring systems availability, performance, capacity, and continuity through proper response to incidents, events, and problems reported by customers as well as monitoring & observability tools. * Participate in on-call rotation, monitor slack channels, monitoring systems generated alerts, dashboards and take necessary action to resolve requests in timely manner within defined SLAs. On-call rotation would include nights and weekends schedules. * Operations resources expected to be flexible and support off-hour work when necessary and expected to be flexible to accommodate reasonable overlapping shifts with other regional teams. * Strictly follow Change management, security compliance, Incident Management procedures to adhere to Corporate and Cloud Operations processes and regulations. * Analyze observability data and perform proactive actions to improve stability and performance of cloud environments. * Perform periodic checks and tasks, such as testing monitors, backups, business continuity (BR/DR) procedures. * Follow existing Cloud Operations procedures (playbooks, runbooks, guides, etc.) and contribute to improving the documentation. * Perform Cloud environment stack creations, upgrades, Cloud deployments, support tasks, etc. * Communicate, Collaborate with Other Global Cloud Operations, Product Development, Engineering teams and effectively perform assigned tasks & projects. * Participate in internal projects and initiatives to improve Cloud Operations service. * Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy Qualifications: * BS or MS in Computer Science or related field or equivalent experience * Minimum of six years' experience in Computer Science, Software Engineering, or a related field * Experience with configuration management tools * Experience with DevOps and release management tools * Experience with managing service container-based platforms * Experience in Linux and Windows Administration * Experience with scripting tools * Experience with configuration and administration of enterprise web applications * Experience with continuous integration and deployment SaaS environments. * Strong verbal and written communication skills and the ability to communicate with cross functional teams * Fast learner, highly organized and experienced in demonstrating focus to complete the highest priorities * Experience working with key internal stakeholders * Adeptness to effectively collaborate with employees, customers and partners from diverse academic, professional and cultural backgrounds * Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
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