Department Support Assistant Cardiac Rehab

				Overview:

At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

As you build your career at DH-YRMC, you'll find Prescott is an inspiring place to live, work and to enjoy the outdoors.

  It is an inviting community with bygone charm and modern amenities.

  Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.

  The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care has earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020) and America's 100 Best Hospitals for Stroke Care Awards (2020, 2021) and has placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott has to offer! #hellohumankindness

Responsibilities:

Responsible for the coordination and completion of clerical and reception duties for Preventive Medicine and
Wellness (Adult Fitness, Cardiac Rehab, Medical Nutrition Therapy, Diabetes Self-Management Training). Assists
Director with telephone support, scheduling and completion of work documents.

* Greets patients and their families, visitors and other hospital/medical staff in a kind, courteous manner, utilizing
the principles of IDEA. Provides assistance with seminars being held in the building. Keeps lobby and public
areas organized and professional in appearance.
* Assumes primary responsibility for phone communication activities. Manages multiple phone lines, maintaining a
positive, cheerful demeanor.
* Demonstrates a positive, courteous, caring attitude during all encounters with patients and their family
members.
* Responds expeditiously to patient or physician complaints, demonstrating an ability to resolve issues
independently, with a positive outcome. Escalates issues to supervisor as appropriate.
* Pre-Registers all patients in all programs efficiently and accurately.

Qualifications:

Required

High School Graduate/GED

One year of secretarial experience

Preferred

Secretarial experience in healthcare setting. and

Insurance authorization and insurance benefit verification experience. and

Accounts Receivable experience in ahealthcare business setting. and

Patient scheduling experience. and

Electronic Medical Record (EMR)experience and

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