Overview:
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities:
* Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
* Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
* Administers all aspects of food preparation, ensuring kitchen is clean, well-stocked, and problem-free.
* Responsible for supporting compliance to departmental budgets.
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
* Ensures customer service standards are followed by all team members and addresses issues as they arise.
* Supports maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.
* Assists Sous Chef with administrative duties.
* Assists with maintaining established quality assurance procedures to ensure acceptable Health Department and customer service standards.
* Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
* Performs duties in a safe manner; reports any potential safety hazards to management staff.
* Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
* Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
* Maintains strict confidentiality in all departmental and company matters.
Qualifications:
* Must be at least 21 years of age.
* High School Diploma or GED required; minimum two (2) years of culinary experience; or equivalent combination of education and experience.
* Supervisory experience preferred.
* Must have excellent written and verbal communication skills; must be fluent and literate in English.
* Ability to work at a fast pace in often crowded/noisy environment.
* Must meet professional appearance standards as prescribed by company policy.
* Must be proficient in Microsoft Office applications (Excel, Word, and Outlook).
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
* Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
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