Overview:
Join our Festival Foods team as a Deli Night Lead!
Job Title: Deli Night Lead
FLSA Status: Hourly
Reports to: Deli Manager
Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Night Lead to join our kitchen team in our retail grocery store environment, where you'll play a crucial role in food preparation, cooking, and guest service.
As a Deli Night Lead, you will inspire and lead a dedicated team to provide outstanding guest service and support daily deli operations. In this role, you'll manage product quality, oversee inventory, and ensure a clean and welcoming department for guests. You'll also have the opportunity to mentor and train associates while contributing to the overall success of the deli department.
Responsibilities:
What You'll Do: As a Deli Night Lead at Festival Foods, your responsibilities will include:
* Provide Leadership and Training: Lead and coach evening deli associates, ensuring they're consistently delivering excellent service and following company expectations. Partner with the Deli Assistant Department Manager to manage daily operations.
* Ensure Quality Control: Oversee the quality and freshness of deli products by managing self-service and service cases, monitoring the hot bar and salad bar, and maintaining accurate stock levels.
* Provide Guest Service: Address guest concerns and resolve issues to maintain guest satisfaction, and ensure all requests are fulfilled, including special orders for early morning shifts.
* Assist with Operational Tasks: Manage deli operations including inventory, pricing, and merchandising, ensuring all tasks are completed according to company standards and helping meet sales and profitability goals.
* Maintain Cleanliness and Food Safety: Contribute to the cleanliness and sanitation of the department and ensure that food safety protocols are followed, including maintaining logs and monitoring proper storage techniques.
* Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
* Support the Team: Other duties as assigned.
What We're Looking For: To succeed as a Deli Night Lead at Festival Foods, you should have:
* Leadership Skills: Ability to motivate, lead, and train a diverse team in a fast-paced environment.
* Guest Service Focus: Ability to interact with guests in a tactful and effective manner, addressing concerns and ensuring guest satisfaction.
* Communication Skills: Strong oral and written communication skills for coaching, reporting, and managing a diverse team.
* Operational Knowledge: Solid understanding of deli operations, inventory management, and merchandising, with the ability to make timely decisions.
* Safety Knowledge: Thorough understanding of safety procedures and ability to apply on-the-job safety training.
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* Lifting and carrying up to 50 pounds on an occasional basis, and pushing carts of up to 200 pounds.
* Full range of upper body motion.
* Ability to stand for most of the shift.
* Ability to work at a fast pace.
* May be exposed to extreme temperatures including kitchens, coolers, freezers, and sales floor.
Work Schedule:
The Deli Night Lead is a full-time, hourly position.
The shift will vary, including evenings during weekdays, weekends, and holidays.
Join us at Festival Foods, where you'll play an integral role in delivering a great shopping experience for our guests while being part of an engaged, team-oriented environment. If you have prior food service leadership experience in fast food, as a line cook, prep cook, or are just eager to apply your retail leadership experience in a grocery kitchen environment, this role is a great opportunity!
Qualifications:
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Works closely with the Assistant Deli Manager-PM to learn day-to-day tasks and perform all duties in the absence of the Assistant Deli Manager.
* Leads, coaches, teaches, and reinforces Festival culture, guest service, and performance expectations to all deli associates.
* Responsible for the thorough and consistent training and leadership of new Deli associates in partnership with the Deli Assistant Department Managers.
* Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention; partners with Deli leadership on couching or performance opportunities.
* Helps Deli Assistant Manager write and conduct performance reviews of deli associates
* Contributes to store sales and profitability by effectively managing all aspects of deli department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service.
* Provides excellent services to all guests
* Assists guests with finding items they are looking for on or off the sales floor
* Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
* If special orders are taken during the evening shift for early in the morning, the night lead takes responsibility of starting the guests order
* Watches over the service case as well as the self-service cases
* Keeps an eye on both cases, determining quality control by filling those items seeming low
* Checks, straightens and fills self-service cases every hour
* Fill and stir all salads and wipe any spills
* Check over hot bar and salad bar every half hour after the manager leaves to ensure standards are met including staying open until required
* Assists all department associates with daily responsibilities while leading by example
* Contributes to overall cleanliness of the department by sanitizing, organizing, and cleaning work areas, shelving, and sales floor as needed
* Maintain food safety logs
* Ensures all quality standards are being met, including quantity expectations at 100% at 10 am and 5 pm
* Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
* Other duties as assigned
QUALIFICATIONS
* High school education or equivalent combination of education and experience
* Understands being in a leadership role and how to motivate a team of individuals
* Ability to deal tactfully and effectively with guests and all associates
* Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
* Complete understanding of all safety requirements and company safety policies
* Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, and baler
* Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
PHYSICAL DEMANDS AND WORK ENVIRONMENT
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Lifting and carrying up to 50 pounds on an occasional basis and push carts of up to 200 pounds
* Full range of upper body motion
* Ability to stand for most of shift
* Ability to work at a fast pace
* May be
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