Deli Kitchen Manager
US-WI-Appleton
Careers
Req #: 48483
Type: Full-Time
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Overview: Join our Festival Foods team as a Deli Kitchen Manager! Job Title: Deli Kitchen Manager FLSA Status: Hourly Reports to: Deli Manager Join our Festival Foods team as a Deli Kitchen Manager and lead the team to create exceptional guest experiences! In this role, you'll oversee deli kitchen operations, from managing inventory and food quality to driving production decisions that meet guest demand. You'll also have the opportunity to inspire and develop your team, fostering a positive, collaborative environment. If you're passionate about food, leadership, and providing top-tier service, this is the perfect opportunity to grow your career and make a meaningful impact. Responsibilities: What You'll Do: As a Deli Kitchen Manager at Festival Foods, your responsibilities will include: * Deliver Outstanding Guest Experiences: Create engaging, memorable experiences by recognizing and reacting to guests' needs, ensuring they feel valued and appreciated. * Lead and Develop Your Team: Thoroughly and consistently train, support, and inspire deli kitchen associates to ensure high retention and top performance, providing ongoing feedback and coaching. * Ensure High-Quality Standards: Monitor recipe execution, shrinkage, and overall quality control to maintain the highest standards in food preparation and presentation. * Oversee Deli Operations: Manage inventory, order deli kitchen products from vendors, and ensure proper food rotation, temperature management, and replenishment of all products on display. * Collaborate and Encourage Teamwork: Foster a positive, team-oriented work environment by leading by example, encouraging cooperation among staff, and working closely with store and Support Office associates. * Drive Production Decisions: Analyze weekly movement reports and make informed decisions on production levels to meet guest demand without overstocking or waste. * Ensure Department Cleanliness and Organization: Maintain a clean, organized, and sanitized work environment, including work areas, shelving, and sales floor, to comply with safety and cleanliness standards. * Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. * Support the Team: Other duties as assigned. What We're Looking For: To succeed as a Deli Kitchen Manager at Festival Foods, you should have: * Leadership Experience: At least 3 years of leadership experience, with 1 year in a management role in retail grocery, restaurant, fast food, or food service. * Communication Skills: Ability to communicate clearly and effectively with guests and team members in a fast-paced, high-pressure environment. * Attention to Detail: Strong focus on quality control, food safety, and inventory management. * Safety Awareness: Full understanding of safety requirements and ability to apply on-the-job safety training. Physical Demands and Work Environment: The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Stand in one spot for a long period of time, bend stoop, and kneel regularly. * Full range of upper body motion. * Lifting up to 50 pounds on a frequent basis. * May be exposed to extreme temperatures. Work Schedule: The Deli Kitchen Manager is a full-time, hourly position. The shift to be worked will include weekdays, weekends, and holidays. Festival Foods offers a rewarding opportunity to develop your food service career and make a lasting impact on our deli department. Join us in providing guests with convenient, delicious restaurant-quality dining options while leading a high-performing food preparation and cook team! Qualifications: ESSENTIAL DUTIES AND RESPONSIBILITIES * Creates engaging, memorable experiences through recognizing and reacting to guests needs * Receives, prepares and fulfills guest orders and other special deli requests * Address guest concerns and resolves issues by practicing the boomerang principal * Ensures high standard quality control by inspecting, rotating, maintaining proper temperatures and replenishing all deli products on display * Thoroughly and consistently trains new deli kitchen associates and provides support 30, 60, 90 days since hire to ensure high retention * Assists Deli Manager with writing and conducting performance reviews of kitchen associates * Encourages teamwork and leads by example through cooperative interactions with store and Support Office associates * Delivers decisions on production levels by studying weekly movement report (items sold) * Oversees quality control through monitoring recipe execution, shrink amounts and quality standards * Orders all deli kitchen products from vendors and manages inventory * Contributes to overall cleanliness of the department by cleaning, organizing, and sanitizing work areas, shelving, and sales floor as needed * Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences * Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability to perform the essential functions. * High School Education or equivalent combination of education and experience * 3+ of leadership experience (at least 1 years as manager) - retail or restaurant preferred * Ability to deal tactfully and effectively with guests and all personnel * Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment * Complete understanding of all safety requirements and company safety policies * Must posses the ability to apply on-the job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, baler, mixer, grinder, oven, and sham * Food Serv certification is preferred (Festival will pay in order to get certified) PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Stand in one spot for a long period of time, bend stoop, and kneel regularly * Full range of upper body motion * Lifting up to 50 pounds on a frequent basis * May be exposed to extreme temperatures WORK SCHEDULE The Deli Kitchen Manager is a full-time, hourly position. The shift to be worked will include weekdays, weekends, and holidays.
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