Overview:
Join the Festival Foods Team as a Part-Time Deli Clerk!
Job Title: Deli Clerk (Part Time)
Type: Hourly
Reports To: Deli Manager
Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Deli Clerk to join our team in our retail grocery store environment, where you'll play a crucial role in food preparation and guest service.
At Festival Foods, we're all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, a fast food option for dinner, or feeding a crowd, our deli has them covered.
Responsibilities:
What You'll Do:
As a Deli Clerk at Festival Foods, your responsibilities will include:
* Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
* Guest Assistance: Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
* Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
* Customer Service: Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
* Quality Control: Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
* Inventory Management: Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
* Food Safety: Lead by example in maintaining food safety logs and adhering to all safety standards.
* Efficiency: Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
* Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
* Support the Team: Other duties as assigned
What We're Looking For:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To be successful in the Deli Clerk role, you should have:
* Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
* Communication Skills: Good oral and written communication skills.
* Effective Problem-Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
* Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
* Food Knowledge: Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.
Physical Demands and Work Environment:
* Lifting up to 50 pounds on an occasional basis.
* Full range of upper body motion.
* Ability to work at a fast pace.
* May be exposed to extreme temperatures.
Schedule:
The Deli Clerk is an hourly position with a flexible work schedule that includes weekdays, weekends, and holidays.
Why Join Us?
By joining our deli team, you will become part of a community that values quality, collaboration, and exceptional food service in a fast-paced environment, with restaurant-like cooking quality. We offer weekly pay, opportunities for career growth, and a supportive work environment.
If you're ready to share your passion for food preparation and contribute to a delightful dining experience for our grocery store guests, we'd love to hear from you. Apply today and help us create delicious meals in our deli!
Qualifications:
Job Title: Deli Clerk
Type: Hourly
Reports To: Deli Manager
Deli Clerks have the opportunity to improve the breakfast, lunch, and dinner tables of our guests by providing a wide variety of delicious meal options.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Assist guests with locating items on or off the sales floor
* Receives, prepares and fulfills guest orders and other special requests
* Provides excellent guest services by professionally answering Deli Department telephone
* Addresses guest concerns and resolves issues by practicing the boomerang principal
* Ensures high standard quality control by inspecting, rotating, maintaining proper temperatures and replenishing all deli products on display
* Maintains proper inventory levels in Deli storage (containers, lids, spoons, tags, etc.)
* Maintains food safety logs and leads by example through following
* Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
* Other duties as assigned
* Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Ability to deal tactfully and effectively with guests and all personnel
* Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
* Complete understanding of all safety requirements and company safety policies
* Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, and baler
* Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
PHYSICAL DEMANDS AND WORK ENVIRONMENT
* Lifting up to 50 pounds on an occasional basis
* Full range of upper body motion
* Must be able to work at a fast pace
* May be exposed to extreme temperatures
WORK SCHEDULE
* The Deli Clerk is an hourly position
* The shift to be worked will vary, including weekdays, weekends, and holidays
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