Deli Assistant Department Manager - PM
US-WI-Green Bay
Careers
Req #: 48766
Type: Full-Time
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Overview: Join our Festival Foods team as a Deli Assistant Department Manager - PM! Job Title: Deli Assistant Department Manager - PM Reports to: Deli Department Manager Are you a leader with a passion for food service and deli operations? Whether you've excelled in fast food, worked in a restaurant, managed a line cook station, or are eager to learn leadership in a grocery deli environment, this could be the start of an amazing opportunity! At Festival Foods, we're all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, or feeding a crowd, our deli has them covered. As a Deli Assistant Department Manager, you'll play an essential role in guiding your team, supporting your department's goals, and ensuring that guests have an exceptional shopping experience. Responsibilities: What You'll Do: As a Deli Assistant Department Manager - PM at Festival Foods, your responsibilities will include: * Leadership Support: Assist the Deli Department Manager in achieving labor goals and contribute to departmental gross profit objectives, focusing on shrink control and efficient operations. * Team Development: Lead, coach, and reinforce Festival culture, guest service, and performance expectations. Train and develop associates, ensuring high retention rates and consistent performance. * Guest Experience: Provide outstanding customer service, resolve guest concerns, and live the boomerang principle by ensuring a memorable and positive experience for all. * Operational Excellence: Maintain inventory levels, ensure correct pricing, and manage special orders. Take action on sales floor and back-stock conditions, addressing any areas of opportunity. * Collaboration: Work with the Deli Department Manager on performance reviews, coaching sessions, and store sales. Assist in interviewing and hiring new associates. * Safety & Compliance: Ensure safety standards are upheld and that all necessary food safety logs and procedures are followed. * Support & Training: Provide consistent feedback, support, and additional training to associates after their initial 30, 60, and 90 days of hire. * Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. * Support the Team: Other duties as assigned. What We're Looking For: To succeed as a Festival Foods Deli Assistant Department Manager - PM, you should have: * Leadership Skills: Experience in a supervisory role with strong interpersonal skills and the ability to motivate and manage a diverse team in a fast-paced environment. * Industry Knowledge: Strong understanding of the retail food business, merchandising, and perishable department operations, with the ability to make timely and effective decisions. * Communication Skills: Excellent communication skills and the ability to effectively deal with both associates and guests. * Safety Awareness: Knowledge of all safety requirements and company safety policies, including proper training on equipment such as slicers, fryers, ovens, and more. * Food Safety Certification: ServeSafe certification (Festival will pay for certification if not already certified). * Experience: At least 6 months of experience in a Counter Lead or Night Lead position. Physical Demands and Work Environment: The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Stand in place for a long period of time, bend, stoop, and kneel regularly. * Full range of upper body motion. * Lifting up to 50 pounds on a frequent basis. * May be exposed to varying temperatures such as refrigerators, freezers, kitchens, and sales floor. Work Schedule: The Deli Assistant Department Manager - PM is a full-time position. This position will work a variety of shifts including nights, weekends, and holidays based on business needs. Joining our team means more than just a job-it's an opportunity to be part of a dynamic environment where you can grow your career, support your team, and make a positive impact on our guests' lives. Apply today and take the next step in your professional journey! Qualifications: ESSENTIAL DUTIES AND RESPONSIBILITIES * Assists the Department Manager with achieving Deli labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives * Contributes to the Deli Department gross profit goals, planning and shrink control * Leads and reinforces Festival culture, guest service and performance expectations * Maintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidates * Responsible for the thorough and consistent training and leadership of new Deli associates * Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention * Provides guidance and delegates duties to Deli department leaders * Develops associates by supporting professional goals and objectives * Collaborate with the Department Manager to write and conduct performance reviews of Deli associates, partnering with Deli leaders on specific areas within department * Documents violations of company policies/procedures by associates and conducts the appropriate corrective action in collaboration with Human Resources Manager and Store Director * Ensures correct signage is represented throughout Deli Department * Observes sales floor and back stock conditions; takes action to correct areas of opportunity * Maintains inventory levels and ensures accurate pricing on products received and sold * Places orders with various vendors for special orders and holidays, utilizing item movement as needed * Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle * Contributes to overall cleanliness of the department by maintaining, organizing and cleaning work areas, shelving, and sales floor as needed * Assists Department Manager with the preparation of coaching sessions, performance reviews, event notes, training checklists and store sales * Other duties as assigned * Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High School Education or equivalent combination of education and experience * Exceptional interpersonal skills and the ability to handle a diverse crew in a fast-paced environment. * Knowledge of technology and the use of a computer * Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions * Ability to deal tactfully and effectively with guests and all personnel * Knowledge and understanding of all safety requirements and company safety policies * Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers * Must be ServeSafe Certified (Festival will pay in order to get certified if not) * Must have been in a Counter Lead or Night Lead position a minimum of 6 months PHYSICAL DEMANDS AND WORK ENVIR
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