Dealer School
US-IL-Alton
Careers (PNG Apply)
Req #: 112164
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Attends Dealer School for the duration of the school while having satisfactory attendance according to Argosy Alton's local Attendance policy. * Provides accurate and efficient dealing at assigned table game. * Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. * Provides prompt, courteous, and accurate dealing at assigned table(s). * Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. * Performs accurate chip and cash transactions according to established policies. * Receives wagers from customers and pays the appropriate game outcomes. * Maintains game security and protects company assets at all times. * Assists guests and/or trainers in understanding the rules and ensures adherence to established policies and procedures. * Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. * Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. * Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. * Maintains strict confidentiality in all departmental and company matters. **Please note this is not a toked position, as this position would only be working in a training facility. Participation and selection for Dealing School does not guarantee future offers of employment** Qualifications: * High School Diploma or G.E.D; or six months experience in a customer service field; or equivalent combination of education and experience. * Must be able to attend class for approximately 3 weeks. * Must have ability to commit to 4 hours a day (9 am - 1 pm) 5 days a week for approximately 3 weeks. * Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. * Must be able to successfully complete a basic math test. * Must possess excellent interpersonal skills. * Ability to respond calmly in fast-paced environment. * Must possess good manual dexterity for quick and accurate handling of chips, cards, and money. * Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
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