Dealer Dual Rate - Full Time
US-IL-Joliet
Careers (PNG Apply)
Req #: 123490
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: When a Dealer * This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. * When acting in the capacity of the Dealer, all essential duties and responsibilities of that position will be assumed by this team member. * Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor. * Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules. * Changes over deck of cards or dice; inspects and mixes cards. * Verifies bank roll fills with the supervisor and Security personnel. * Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set. * Close game; sort cards, balance rack, count chips and sign off with the supervisor. * Maintains the honesty and integrity of assigned games, controlling pace. * Assists guest with questions regarding casino activities or refers to appropriate personnel. * Other duties as assigned. * Ability to work a variety of shifts including evenings and weekends. When a Games Supervisor * This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. * When acting in the capacity of the Games Supervisor, all essential duties and responsibilities of that position will be assumed by this team member. * Monitors all pit games in assigned pit. Maximum number of tables he/she may be responsible for is six (6). * Opens and closes table games in assigned area, verifying count as provided by the Dealer. * Inspects card decks prior to play. * Tracks and records player buy-ins, wins, losses, and bet amounts. * Monitors bets and payouts and corrects as needed. * Completes rating cards for players. * Initiates and verifies fills to tables. * Processes player requests for Credit and extends to guest upon approval. * Investigates and resolves guest complaints or concerns in accordance with standard procedures. * Maintains a constant awareness of game integrity and protection. * Counsels, motivates, and instructs assigned personnel in the proper performance of their duties. * Provides complimentary items to guests as requested in accordance with policies and procedures. * Other duties as assigned. * Ability to work a variety of shifts including evenings and weekends. Qualifications: * Must be at least 21 years of age. * High School Diploma or GED equivalent required. * Minimum 12 months of casino dealing experience is required. Roulette experience is preferred. * Must understand and speak the English language. * Must have excellent guest service skills. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance, color vision, peripheral vision, depth perception, and ability to adjust focus, with the most common visual functions being those of near vision and depth perception.
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