Deal Desk Analyst
PL-Katowice
Hyland Software
Req #: 12433
Type: Regular Full Time
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Overview: The Deal Desk Analyst 1 is responsible for assisting the team with the resolution of client and account manager questions regarding negotiated contractual business terms and operational issues. This position assists with the structuring of deals contracts and the billing audit process with direct oversight from the deal desk team. Responsibilities: * Assists team with all administrative aspects for the contract process * Assists team with the review of the billing audit lifecycle to ensure company is maximizing revenue and billing in a timely manner * Assists team with the review of contract requests prior to submission to legal * Reviews operational questions and issues for account managers and clients; works within deal desk team to resolve issues * Makes general updates to guidelines and parameters for non-standard business and contract terms * Documents basic negotiated contract terms * Assists with the management of the deal desk ticketing system by resolving inquiries with direct oversight from team Qualifications: * Bachelor's degree * Experience in software sales or contract negotiation in the software industry * Demonstrated knowledge of revenue recognition guidelines * Maintain a general knowledge of company's software functionality and comprehension of licensing strategies * Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact * Good analytical and problem solving skills * Self-motivated with the ability to manage projects independently to completion * Able to thrive in a fast paced, deadline driven environment * Able to provide exceptional follow through and be customer-service driven * Demonstrated ability to handle confidential and sensitive information with integrity, discretion and tact * Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job * Up to 10% travel time required
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