Deal Desk Analyst 2
CO-Bogota
Hyland Software
Req #: 12951
Type: Regular Full Time
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Overview: The Deal Desk Analyst 2 is responsible for the management and execution for all quote-to-cash activities. This includes but is not limited to an understanding of all the company's product lines and the ability to analyze deal structures and lead them through to execution. #LI-Remote Responsibilities: * Management of all quote-to-cash activities within assigned vertical with expertise in deal structures; apply deal structure knowledge to ensure deals are structured and processed efficiently to maximize sales and profitability * Serve as an advisor to the sales team on deal structure and the quoting for standard contracts * Communicate with multiple departments to review and escalate routine issues that arise from the quote-to-cash process * Review all contractual terms and conditions, verifying compliance with internal policies and corporate initiatives; communicate these accounting and audit guidelines, contractual terms and exception management clearly and directly to sales and sales leadership * Work closely with key stakeholders to ensure assigned contracts and quotes are worked to completion with oversight as needed * Review, investigate and resolve operational questions and issues for account managers and clients * Facilitate timely, seamless handoffs to customer operations, including all required documentation * Work with IT to troubleshoot data transmission issues between systems, as needed, and implement process changes as required Qualifications: * Bachelor's degree or equivalent experience * Experience as a Deal Desk Analyst * Bilingual in Spanish and English * Experience in software sales or contract negotiation in the software industry * Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact * Good organizational, multi-tasking, and time management skills * Good collaboration skills, applied successfully within team as well as with other areas * Good sound judgment and business acumen skills * Good interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department * Good analytical and problem solving skills * Good critical thinking and problem solving skills * Good facilitation and project management skill * Self-motivated with the ability to manage projects independently to completion * Able to thrive in a fast paced, deadline driven environment * Able to provide exceptional follow through and be customer-service driven * Good ability to handle confidential and sensitive information with integrity, discretion, and tact * Good ability to establish rapport and gain the trust of others; effective at gaining consensus * Ability to work independently and in a team environment * Good knowledge of revenue recognition guidelines * Maintain a general knowledge of company's software functionality and comprehension of licensing strategies * Up to 10% travel time required What you can expect next * Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us! * Interview Process: * Recruiter Screen * Hiring Manager Interview * Final round with (HM, Team member, and/or cross-functional partners) * Offer! Benefits & Contract Type Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages! Hyland Colombia - Indefinite-term contract Welcome to #HylandLife Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
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