DESKTOP ENGINEER
US-VA-RESTON
Careers (External)
Req #: 7576
Type: Regular Full-Time
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Overview: When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you! Responsibilities: The Digital Solutions (DS) Desktop Engineer plays a critical role in maintaining and improving CGS's infrastructure by providing comprehensive support for end-user devices, systems, and services. This role is responsible for troubleshooting and resolving hardware, software, and network-related issues while ensuring systems adhere to security and compliance standards. The Desktop Engineer is also accountable for Lifecycle Management of IT assets, including provisioning, maintenance, and deprovisioning of devices. Additionally, this position supports infrastructure administration tasks, contributes to Patch and Vulnerability Management programs, and provides on-site support at CGS contract locations, including Department of Defense (DoD) sites. This role requires technical expertise in modern endpoint management platforms (e.g., MECM, Intune), scripting tools (PowerShell, Python), and enterprise systems such as M365 and Azure. The Desktop Engineer will collaborate with cross-functional teams to deliver DS projects, document processes, and train end-users, ensuring efficient and secure technology operations across the organization. This role is hybrid, requiring a minimum of three days in-office, and includes occasional travel to support contract site operations. Qualifications: Essential Duties & Job Functions: * Technical Support and Troubleshooting * Triage, diagnose, and resolve hardware, software, and network-related issues. * Respond to and resolve user support requests submitted via the Service Desk through our ITSM platform. * Receive Tier 1 and Tier 2 escalations for complex incidents, handling further escalation to appropriate teams and collaborate on solutions. * Configuration & Device Management * Maintain and support IT assets throughout their lifecycle, including provisioning, maintenance, and deprovisioning. * Design, implement, and support scalable Configuration Management platform to allow rapid deployment and improved observability of CGS IT assets. * Participate in patch & vulnerability management programs, providing strategic and technical guidance on best practices and process improvement. * Site Support * Participate in solutioning and support for CGS P&L efforts at contract locations at DOD locations across US & abroad. * Collaborate with cross-functional teams to ensure that contract requirements are met, perform hardware/software deployments, and ensure smooth transition of services from incumbent providers. * Infrastructure Administration * Assist team members with M365, Azure, and other system administration tasks. * Assist team members with networking equipment, firewalls, software-defined networking, and other network administration tasks. * Security & Compliance * Ensure that systems adhere to established NIST 800-171 controls. * Conduct regular security assessments and audits to identify and mitigate vulnerabilities. * Documentation & Training * Document common issues, solutions, and procedures to help streamline support processes and reduce resolution times. * Provide training and guidance to users on software, hardware, and other technologies.
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