Cyber Systems Support Specialist

				Overview:

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide. 

Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains.  CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.

Responsibilities:

As a member of the Help Desk Operations Team, the Cyber Systems Support Specialist will:

* Utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. 
* Oversee the creation of user accounts, address platform issues raised by users, and ensure swift resolutions. 
* Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. 

This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels.

Qualifications:

* Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years' experience in lieu of degree) 
* 8570 Compliant IAT Level II or greater. Security+, CISSP or other equivalent certification required within six months of hire.
* For this role, an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with either Full Scope or Counterintelligence (CI) Polygraph, is mandatory.
* Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
* Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
* Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures.
* Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
* Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
* Display sensitivity and adaptability to meet customer needs and requirements effectively.
			

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