Cyber Help Desk
US-FL-Orlando
jobs
Req #: 10447
Type: Regular Full-Time
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Overview: Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider. Qualifications: * Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years' experience in lieu of degree) Required: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire. * Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders. * Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions. * Address IT incidents with precision and promptness, while analyzing patterns to determine and address root causes. * Regularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders. * Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges. * Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience. * Efficiently manage and execute service requests, ensuring timely service delivery and user satisfaction. * Experience leading a dispersed highly skilled team. * 7-10 years of directly related experience supporting help desk operations.
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