Customer Technical Support Specialist (NEN)
US-VA-Dahlgren
GS Careers
Req #: 23947
Type: Full-Time
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Overview: CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE) Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities: * Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues. * Assist users with data migrations whenever the user's system is Tech Refreshed. * Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. * Provide public folder management support (e.g., permission and administrator roles). * Provide share drive management including administrative responsibilities, training content managers, and configuration management duties. * Maintain and develop IT related procedures required to support the organization. * Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO). * Provide input for the preparation of a monthly progress and status report. Qualifications: * Requires a minimum of two (2) years of experience. * High School Diploma required. Bachelors Degree preferred. * Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills. * Must demonstrate the ability to multi-task and work with others to resolve IT related issues. * Requires an understanding of current Microsoft supported Windows operating systems. * A high level of competency in both written and oral communications skills is strongly desired. * Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire. * Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required. * Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required. * A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired. * Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint. * Ability to communicate effectively with all levels of employees and outside contacts. * Strong interpersonal skills and good judgment with the ability to work alone or as part of a team. Physical Demands: * Must be able to lift up to 5 pounds * Must be able to stand and walk for prolonged amounts of time * Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. #LI-JR1
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