Customer Support Representative, II
MX-Mexico City
Latin America
Req #: 109453
Type: Employee|Employee|Regular Full-time
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Overview: Works under moderate supervision to answer general questions regarding company products and services. This role requires detailed knowledge of the company's products and services. Responsibilities: * Answers initial customer calls and answers general questions * May require deviation from standard screens, scripts and procedures * Directs callers to appropriate resources and personnel * Determines appropriate solutions and responses * Gathers information from internal resources to answer customers questions * Documents customer concerns and escalates concerns to appropriate channels in a timely manner * Demonstrates strong customer service. communication and problem solving skills Qualifications: Minimum requirements: * High school or equivalent * 1 - 2 years of experience in customer service * Must be fluent in both English and Spanish (written and verbal) Key Skills and Competencies * Beginner level skills in Microsoft business applications including Word, Excel and Outlook * Customer service values / orientation * Solid professional work behaviors (attendance, teamwork, time management) * Communication skills (listening, providing clear and concise information, using proper language and grammar) Remote Work, Night shift
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