Customer Support Professional (IT Specialist)
US-TX-Fort Bliss
Careers (External)
Req #: 4945
Type: Full-Time
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Overview: GovCIO is hiring for a Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in El Paso, Texas and will be a fully onsite position. Responsibilities: * Provide outstanding support desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. * Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations. * Install software patches, updates, and upgrades, including remote server and workstation administrations. * Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance. * Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. * Create, update, and track service call requests, and stage and take down end user workstations and associated equipment. Qualifications: * High School with 0 - 3 years IT customer support (or commensurate experience) * Secret clearance with ability to obtain and keep DEA suitability
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