Customer Support Professional (IT Specialist)
US-NE-Omaha
Careers (External)
Req #: 4977
Type: Full-Time
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Overview: GovCIO is currently hiring for Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding customer support to users. This position will be located in Omaha, Nebraska and will be an onsite position. Responsibilities: * Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. * Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations. * Install software patches, updates, and upgrades, including remote server and workstation administrations. * Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance. * Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. * Create, update, and track service call requests, and stage and take down end user workstations and associated equipment. Qualifications: * High School with 0 - 3 years IT customer support (or commensurate experience) * Clearance Required: Secret with ability to secure and maintain DEA Suitability
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