Customer Support Professional (IT Specialist)
Careers (External)
Req #: 6245
Type: Full-Time
|
|
|||||||||||
|
||||||||||||
Overview: GovCIO is hiring for a Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in Bedford, MA, and will be a fully onsite position. Responsibilities: * Provide outstanding support to DEA users. * Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance * Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations * Install software patches, updates, and upgrades, including remote server and workstation administrations * Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance * Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves * Create, update, and track service call requests, and stage and take down end user workstations and associated equipment Qualifications: High School with 6 - 9 years (or commensurate experience) Required Skills and Experience * Experience supporting Microsoft Windows environments and Microsoft software * Experience troubleshooting and resolving Tier 2 hardware and software problems Clearance Required: Active DoD Secret Clearance with the ability to acquire DEA suitability Preferred Skills and Experience * Bachelor's degree is an asset * ITIL Foundations v4 * Security+
Share this job:
