Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Customer Success Team Lead - Licensing & Operations
NORAM
Scope: Full Time | Location: Mexico City | Hybrid Model (3 days at the office)
* Are you an experienced Customer Success professional ready to lead and develop a high-impact team?
* Do you enjoy driving customer satisfaction while supporting revenue growth and operational excellence?
If so, this opportunity may be for you.
The Customer Success Lead is responsible for leading and developing a team of Customer Success Managers (CSMs) while ensuring consistent, high-quality delivery across the customer portfolio.
This role provides leadership, coaching, and operational oversight, ensuring the team effectively manages the end-to-end customer journey from quote to renewal.
The Lead also serves as a key escalation point for complex customer situations, monitors team performance, and collaborates with Sales and cross-functional teams to drive customer satisfaction, retention, and revenue growth.
What you will do:
* Lead, coach, and develop a team of Customer Success Managers.
* Oversee the end-to-end customer journey across the portfolio.
* Act as an escalation point for complex customer issues.
* Monitor team performance, customer satisfaction, and renewal outcomes.
* Partner with Sales and internal teams to support customer retention and growth.
Qualifications:
* Bachelor's degree.
* Proven experience leading or managing teams in customer-facing or operational delivery roles.
* Strong experience in Customer Success, Sales Operations, or similar customer-facing environments, preferably within a high-tech industry.
* Experience with technology licensing, cloud services, and/or SaaS offerings is highly preferred.
*
Advanced English level required (B2-C1).
Soft Skills
* Strong communication.
* Strong leadership, problem‑solving, and conflict‑management skills.
* Goal‑driven, customer‑focused mindset.
Why join our team?
At Softwareone, you will be part of a global organization focused on growth, innovation, and meaningful impact. Your professional development and well-being are a priority. Some of our key benefits include:
* Comprehensive health and wellness programs
* Continuous learning and career development opportunities
* Performance-based incentives
* Flexible and hybrid work models
Disclaimer / Please note the following:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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