Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Are you passionate about solving complex customer challenges and delivering exceptional service in a fast-paced technology environment?
Do you have strong attention to detail and expertise in licensing, pricing, or order management, and want to make a real impact on customer experience and business growth?
The Customer Success role plays a critical part in delivering seamless customer experience by managing quotations, licensing, and order operations across the full sales lifecycle.
The role:
* Prepare accurate software quotations and manage end-to-end order processing, including order placement, credits, returns, and vendor coordination via ERP systems and portals.
* Collaborate closely with internal teams (Sales Support, Finance) and external stakeholders (partners, OEMs, publishers) to ensure smooth operations and deliver an excellent customer experience.
* Act as a central point of contact for customers, handling inquiries related to pricing, quotations, and licensing, while proactively resolving complex issues with a focus on achieving zero customer concerns.
* Provide expert advice on software licensing and manage publisher-specific agreements in compliance with contractual frameworks.
* Support daily operational activities while identifying opportunities for process improvements and contributing to the enhancement of sales processes in partnership with leadership.
* Drive onboarding and prioritization of new publishers based on business needs, and facilitate customer data insights to support business and technical consulting teams.
Qualifications:
* Good Critical thinking, and decision-making skills.
* Ability to think out of the box/ creative bent.
* Good interpersonal and communication skills with all levels of management.
* 3-5 years professional IT sales experience
* Graduate/Postgraduate
* Proficient in English
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