Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Do you enjoy helping customers achieve their goals?
Are you passionate about driving adoption and delivering value through technology?
Ready to join a global leader in IT solutions?
At SoftwareOne, we empower organizations to unlock the full potential of their technology investments. As a Customer Success Manager, you'll be the trusted advisor ensuring clients realize maximum value from our solutions.
The Customer Success Manager is responsible for building strong relationships with customers, driving adoption of solutions, and ensuring long-term satisfaction. This role focuses on delivering measurable business outcomes and fostering loyalty.
Roles & Responsibilities:
* Serve as the primary point of contact for assigned customers.
* Understand client objectives and align solutions to deliver value.
* Monitor adoption and usage of solutions to ensure success.
* Collaborate with internal teams to resolve issues and optimize outcomes.
* Identify opportunities for growth and expansion within accounts.
* Provide insights and recommendations to improve customer experience.
Qualifications:
* Minimum 3+ years of experience with M365 and Microsoft solutions.
* Ability to collaborate with sales and solution teams to identify and pursue up-selling and cross-selling opportunities.
* Strong focus on customer success, with the capability to consult and advise customers on best practices for leveraging SoftwareOne and partner solutions.
* Excellent communication and interpersonal skills to conduct onboarding sessions and regular business reviews with key stakeholders.
* Solid data analysis and reporting abilities to provide insights on service usage, performance, optimization opportunities, and business trends.
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