Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Customer Success Manager
Are you passionate about building strong customer relationships and driving real business value?
If so, this could be the role for you.
We are seeking a Customer Success Manager to drive customer satisfaction, adoption, and long-term growth by delivering strategic guidance and ensuring a seamless customer experience. This role combines relationship management, business acumen, and cross-functional collaboration to help customers maximize the value of their solutions and achieve their goals.
What you will do:
* Own and manage the relationship with assigned customers, acting as their main point of contact
* Drive onboarding, adoption, and overall customer success outcomes
* Monitor account health and proactively address risks and opportunities
* Manage escalations and coordinate with internal teams to ensure resolution
* Support renewals and identify growth opportunities aligned with customer needs
Qualifications:
* Experience in Customer Success, Account Management, or client-facing roles within IT/technology
* Strong customer-centric mindset with proven ability to build relationships and drive adoption, satisfaction, and retention
* Strong organizational, problem-solving, and multitasking abilities, with the capacity to manage multiple accounts and collaborate effectively across cross-functional teams
* English proficiency (desired)
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