Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Eager to step into a role where you can help customers unlock value through proactive engagement and best‑in‑class service?
Keen to join a global technology leader where your inside sales expertise can truly make an impact?
Ready to work with a team committed to customer success and continuous growth?
You will be part of SoftwareOne's Customer Success & Sales team in Japan, working closely with Account Managers and Sales Leaders to strengthen customer relationships, drive renewals, and identify growth opportunities across our customer base.
As a Customer Success Manager (Inside Sales), you will play a key role in supporting customers throughout their lifecycle. You will contribute directly to revenue growth by driving renewals, identifying new opportunities, and ensuring a seamless, positive customer experience at every touchpoint.
KEY RESPONSIBILITIES
* Drive proactive new opportunities and manage renewals while supporting overall sales pipeline activities.
* Collaborate with the Sales Team to develop account plans and increase customer engagement.
* Handle day‑to‑day customer inquiries and support general administrative activities.
* Monitor competitor activity and share insights that support sales strategy.
* Coordinate smooth and accurate customer onboarding.
* Support financial processes including credit limit checks and payment term coordination.
* Follow up on sales opportunities to ensure targets and timelines are met.
Qualifications:
* Full‑time working rights in Japan.
* Full professional proficiency in Japanese and working proficiency in English.
* Relevant customer-facing experience with Japanese clients in sales, customer success, or a related field in Japan.
* Self‑driven, motivated, and goal‑oriented.
* General knowledge of technology solutions is preferred.
* Familiarity with Microsoft licensing is an advantage.
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