Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Are you passionate about building strong customer relationships and driving value through proactive engagement?
Do you thrive in a fast-paced environment, ensuring customers achieve their goals and maximize their investment?
Are you ready to be the trusted advisor who guides customers through software adoption and optimization?
At SoftwareOne, you'll join a global, diverse team of professionals dedicated to delivering exceptional customer experiences. We empower our teams to innovate, collaborate, and continuously develop their skills through world-class learning and development programs.
As a Customer Success Manager, you will serve as the primary point of contact for assigned customers, ensuring a smooth onboarding and adoption experience. You will proactively engage with stakeholders, monitor customer health, and manage software licensing processes to ensure compliance, optimization, and value realization. Your work will directly contribute to customer satisfaction, retention, and business growth.
Responsiblity :
* Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareOne and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly.
* You may be required to conduct Onboarding sessions with your customer stakeholders providing insight on: SoftwareOne Service scope, Support process, Escalations management, Customer Success Manager role and focus, Tools overview & demo etc. to educate the Customer stakeholders to start leveraging SoftwareOne support, services & tools.
* You will conduct regular business reviews with your customer stakeholders providing insight on: SoftwareOne Service usage and performance, opportunities for optimization, relevant developments in business, new features or capabilities released within the supported areas which could enable a goal within the customer business.
* Drive Monthly Active Usage to all EA/CSP Customers, Deliver workshops to all of the customers.
Qualifications:
* Minimum 3+ years of experience in M365 & Microsoft Solutions .
* Ability to align with sales and solution sales teams on upcoming up- or cross-selling opportunities.
* Overall, the role requires a strong focus on customer success and the ability to consult and advise customers on best practices for using SoftwareOne and/or partner solutions to meet their business needs.
* Strong communication and interpersonal skills to conduct onboarding sessions and regular business reviews with customer stakeholders.
* Effective customer relationship management skills to drive Monthly Active Usage and deliver workshops to all customers.
* Data analysis and reporting skills to provide insight on software service usage and performance, opportunities for optimization, and relevant developments in business .
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