Customer Service Specialist
AU-VIC-Mulgrave
Global Careers (External)
Req #: 47305
Type: Internal Temporary Worker
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: Answer simple questions re: Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions. Fulfil marketing/promotion requests for service campaign as defined by the process Provide general pricing of Keysight service if available Respond to customer's requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support. Manage pick-up and transhipment activities Respond to customer's requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process. Respond to customer requests to enrol in training or to cancel training that has been booked Respond to customer requests for altering the schedule of maintenance Respond to customer requests for service / repair and calibration Validate customer entitlement for the various Keysight offerings Respond to customer requests to change their account / contact profile details Provide service availability Qualifications: Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***
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