Customer Service Representative, School Engagement
US-TX-Dallas
Careers (External)
Req #: 15451
Type: Full Time
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Overview: Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a School Engagement - Customer Service Representative. This is a remote position. The School Engagement Customer Service Representative is responsible for advancing the American Heart Association's mission through providing administrative, data management, and systemic support of the National School Engagement campaigns, including Kids Heart Challenge and American Heart Challenge, and events, in collaboration with internal and external partners to achieve overall team and National goals. This includes excellent customer service, direct data management, and comprehensive business literacy with systems proficiency. The key responsibilities include managing daily operations according to timeline, internal and external customer inquiries, involving significant organization and planning, attention to detail, facilitating effective communication across team members, customers, and continually adapting to new systems and processes to improve overall campaign efficiency. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities: * Customer Service: Ensure timely, high-quality responses to internal and external stakeholders (staff, volunteers, parents, etc.), while fostering strong relationships across various teams through the internal inbox system and telephone calls * Data Management: Accurately manage and input customer data into CRM and Database systems such as Dynamics and Luminate, ensuring deadlines are met and quality standards are maintained * Business Literacy & Systems Proficiency: Display a strong understanding of School Engagement business processes, utilizing Association systems and others to support campaign success * Responsible for accurate, timely processing of donations in accordance with established requirements and standards * Project Support: Collaborates within mini teams to complete tasks efficiently and meet deadlines with accurate, timely information. Plays a key role on the reports team, ensuring weekly metric deadlines are met with precision in data collection and sharing * Fast-paced Environment: The Customer Service Representative supports the School Engagement Campaign, which experiences a high volume of inquiries from October through April. The ideal candidate will thrive in a fast-paced environment, managing multiple tasks and responding to a high volume of requests with efficiency and professionalism. This role requires quick thinking and the ability to balance daily responsibilities with urgent, time-sensitive needs. Daily workload may include handling 40+ emails and phone calls, completing 100+ revenue entry audits, and managing 30+ order-related tasks Qualifications: * High school diploma or equivalent * Minimum 3 years relevant work experience * Customer service mindset with an ability to handle inquiries, escalate when necessary, and deliver timely resolutions. * Effective interpersonal skills with demonstrated ability to develop collaborative working relationships internally and externally * Effective oral and written communication skills * High attention to detail for accurate data entry and order management across systems * Develop a strong understanding of various software applications, with the ability to quickly adapt to new tools and technologies as needed. * Computer experience with proficiency in Microsoft Office(tm) products (Word, Excel, Access, PowerPoint, and Outlook) or proficiency with similar products * Demonstrated track record with project management and leading tasks, ensuring effective communication and collaboration with cross-functional teams * Flexibility to adjust to changing processes and environments, learning new tools and systems as needed
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