Customer Service Representative - Sandy
US-OR-Clackamas
Enterprise US
Req #: 376796
Type: Regular Part-Time
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Overview: Enterprise Rent-A-Car is looking to grow our Customer Service Representative - team! Enterprise is a fun and friendly place where team work rules. We work hard, and reward hard work. If you enjoy a job where you're not staring at the clock, this is the one for you! The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up. This position is located at: 37000 Highway 26 Sandy, OR 97055 This Part Time position pays $15.50 / hr + performance based monthly bonus $50-$320. Guaranteed 25 hours per week. Details on benefits available are available at https://careers.enterprise.com/rewards-and-benefits As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities: * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned * Provide a high level of customer service by assisting customers and assessing their rental needs * Meet and greet customers in a friendly and timely manner * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns * Understand and communicate rental terms and conditions, vehicle features and other services * Sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old * Some college preferred * Must have at least 1 year prior customer service retail or administrative support experience * Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years * No drug or alcohol related conviction on driving record in the past 3 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future *
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