Customer Service Representative - Prescott
US-AZ-Prescott
Enterprise US
Req #: 500389
Type: Regular Part-Time
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Overview: Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions. This is a PART-TIME position (25 hours per week) that pays $17 / hour We offer: * Paid time off * Employee discount * 401k retirement plan * Training and development Apart from religious observation, must be able to work the following schedule: Monday-Friday 7:30am -12:30pm Job location: 1299 E Gurley St, Prescott, AZ 86301 Responsibilities: * Meet and greet customers in a friendly and timely manner * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Understand and communicate rental terms and conditions, vehicle features and other services * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and exit kiosk transactions * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years of age * Must have at least 1 year prior customer service experience * Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years * No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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