Customer Service Representative
US-NY-New Paltz
External Career
Req #: 5155
Type: Regular Full-Time
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Overview: About the Role: Hey there! Are you someone who is organized, loves diving into details, managing projects like a pro, and communicating with customers like a champ? If so, you might just be the perfect fit for our team! We are seeking a detail-oriented Customer Service Representative to join our team in New Paltz, NY! Position: Customer Service Representative Location: New Paltz, NY Hours: Monday to Friday, 8:00 am to 4:30 pm Pay: $21.00-$25.00 per hour (based on experience) Responsibilities: Responsibilities: * Coordinate with sales, design, production, accounting and external suppliers to address packaging needs, quotes, and orders * Craft detailed Specs based on feedback from the sales and the customer * Generate accurate quotes for customers, considering package usage & type, dimensions, production method, and time to produce * Deliver formal quotes to customers and sales reps via email * Process customer purchase orders with precision * Maintain customer accounts, including shipping locations and special requirements * Conduct thorough reviews of your work and that of your peers to ensure accuracy Qualifications: Who we're looking for: * Ideally, you'll have previous experience in business-to-business, customer service, Sales Support or spec building. But if you're a quick learner with a passion for the job, we're eager to hear from you! * Strong organizational skills is a must in this role * Excellent mathematical abilities, including working with fractions and measurements. * Obsessive attention to detail and a drive for continuous improvement * Stellar communication skills, integrity, and accountability * Familiarity with resource planning software is a plus * Strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook) * Comfortable working with paper filing systems * High school diploma or equivalent (some college preferred) Pay & Benefits We invest in our employees and offer a competitive compensation and benefits package, including: * Pay: $21.00-$25.00 per hour (based on experience) * Medical, Dental, and Vision Insurance * Company-sponsored Health Savings Account (HSA) * 401(k) with company match * Paid Vacation and Paid Sick Time * Life Insurance * Long-Term Disability Insurance * Pet Insurance * Semiannual Profit Sharing * Paid training and professional development through the Council of Industry Customer Service, CSR, Customer Service Representive, Inside Sales, Sales Support, Excel, Data Entry, CRM, ERP, Quotes,
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