Customer Service Representative
US-NY-New Paltz
External Career
Req #: 4698
Type: Regular Full-Time
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Overview: Hey there! Are you someone who is organized, loves diving into details, managing projects like a pro, and communicating with customers like a champ? If so, you might just be the perfect fit for our team! At Viking Industries, we're all about thinking outside the box, literally! But what truly sets us apart is our incredible team. We're passionate about supporting, nurturing, and empowering our employees every step of the way. Are you ready to join our crew and become a Viking? Position: Customer Service Representative (we like to call it Spec Builder) Location: New Paltz, NY Hours: Monday to Friday, 8:30 am to 5:00 pm What's in it for you: * Competitive pay ranging from $18 to $22 per hour (depending on experience) * Comprehensive benefits including medical, dental, and vision insurance * Employer-sponsored Health Savings Account (HSA) * 401(k) plan with employer match * Paid vacation and sick time * Quarterly attendance bonus * Biannual production bonus * Onsite training and opportunities for advancement * Manufacturing training programs through the AICC and Council of Industry Responsibilities: Responsibilities: * Coordinate with sales, production, accounting and external suppliers to address packaging needs, quotes, and orders * Craft detailed Specs based on feedback from the sales and the customer * Generate accurate quotes for customers, considering package usage & type, dimensions, production method, and time to produce * Deliver formal quotes to customers and sales reps via email * Process customer purchase orders with precision * Maintain customer accounts, including shipping locations and special requirements * Conduct thorough reviews of your work and that of your peers to ensure accuracy Qualifications: Who we're looking for: * Ideally, you'll have previous experience in business-to-business, customer service, Sales Support or spec building. But if you're a quick learner with a passion for the job, we're eager to hear from you! * Strong organizational skills is a must in this role * Excellent mathematical abilities, including working with fractions and measurements. * Obsessive attention to detail and a drive for continuous improvement * Stellar communication skills, integrity, and accountability * Familiarity with resource planning software is a plus * Strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook) * Comfortable working with paper filing systems * High school diploma or equivalent (some college preferred) We believe in giving our employees the tools and support they need to thrive and grow. So, if you're ready to embark on an exciting journey with us, don't hesitate to apply!
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