Customer Service Representative
US-ME-Wiscasset
Cunningham Security Systems
Req #: 6952
Type: Full-Time
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Overview: Now Hiring! Customer Service Representative Job Type: Full time / On-site Schedule: Monday - Friday: 8am-5pm Salary: $19 - $21 / hour. Location: Wiscasset, ME. What's In It for You: * Short & Long-Term Disability. * Medical/Dental. * Vision Plan. * Paid Time Off. * Retirement Plan. Who We Are: Cunningham Security, a growing family on business since 1983, that offers customizable and unique commercial and residential security solutions, is seeking an experienced customer service professional. Job Summary: Customer service representatives are the voice of the business. You'll be interacting with customers on a wide range of troubleshooting and customer support issues. This is a position where you will always be learning and growing. It can be both fun and challenging, but no two days will be the same. The ideal candidate will feel a sense of reward assisting clients day-to-day, with this critical life safety devices. Responsibilities will include, but are not limited to, answering phone calls, monitoring and responding to customer emails in a timely manner and researching/answering customer inquiries. What You'll Do: * Answer incoming customer calls for a customer base of 12k+ * Follow up with customers as needed. * Review daily alarm activity reports. * Basic alarm system troubleshooting. What You'll Need: * High School diploma or equivalent. * High attention to detail. * Ability to multi-task and switch gears quickly throughout the day without losing details. * A positive attitude and excellent communication skills are essential. * Ability to develop solutions for customers through phone/email communications. * Customer service experience. Phone experience is a plus. * Microsoft suite experience and ability to learn our CRM System.
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