Customer Service Representative
US-CA-San Jose
Enterprise US
Req #: 515732
Type: Regular Full-Time
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Overview: The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This position is located at the San Jose Airport and requires a valid drivers license. The hourly wage is $21.15 / hour. Responsibilities: * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Meet and greet customers in a friendly and timely manner * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and exit kiosk transactions * Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed * Understand and communicate rental terms and conditions, vehicle features and other services * May sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old * High school diploma or GED equivalent required * Some college preferred * Must have at least 6 months prior customer service retail or administrative support * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Must be able to work 40 hours per week from 230pm-11pm Thursday-Monday (Tuesdays & Wednesdays off). We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
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