Overview:
Join our remarkable team where quality care meets quality service-in every dimension, every time.
Role Overview:As a Remote Customer Service Representative, you will be the first point of contact for our customers, handling incoming calls with professionalism and efficiency. You'll assist callers, transfer calls smoothly within the system, and take payments securely.
Key Responsibilities:
* Answer incoming calls in a busy phone queue promptly and courteously.
* Transfer calls within the system to the appropriate team members or departments.
* Process payments accurately and securely over the phone.
* Provide excellent customer service while managing multiple calls efficiently.
Schedule:
* Monday through Friday, 9 AM to 6 PM (remote work)
If you're a strong communicator who enjoys helping customers and working in a fast-paced phone environment, we'd love to have you on board!
Responsibilities:
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
* Our team members are part of an environment that fosters team work, team member engagement and community involvement.
* The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
* All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
Qualifications:
* Education: High school diploma required.
* Experience: Minimum two years of experience in patient/customer service required. Minimum two years of healthcare/medical office experience required.
* Additional Skills Required: Microsoft Word and Excel and typing of at least 40 WPM. Knowledge of medical terminology and/or medical claims. Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls. Excellent analytical skills. Expected to become proficient in Epic and Legacy practice management systems with successful completion of all related competencies. Demonstrates ability in customer service problem resolution and relationship building. Human relations and interpersonal skills necessary for interacting with management, staff and administration. Excellent written and verbal communication skills. Ability to speak clearly and concisely with a pleasant telephone voice. Must be able to function in a fast paced environment. Willing to work and contribute in a team environment. Ability to balance and prioritize multiple tasks. Flexible to change. Listens effectively. Ability to navigate a computer while on telephone.
* Additional Skills Preferred: Bilingual.
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