Customer Service Representative
JP-TYO-Tokyo
External
Req #: 4330
Type: Regular Full-Time
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Overview: English: Reporting to the Associate Manager, Customer Service, the Customer Service Representative will be responsible to perform customer and administrative duties for individuals and departments within the office. Japanese: カスタマーサービス担当者は、社内外の関係者と連携しながら、法人顧客に対する業務対応および管理業務を遂行します。顧客満足度の向上を目指し、営業・物流・ファイナンス・マーケティングなどの部門と協力して、円滑な業務運営を支援します。 Responsibilities: English: * Provides professional customer service to local business accounts * Maintains close coordination with sales, marketing, finance, factories, logistic and customers, etc. * Responsible for customer service and administrative support to the sales functions including answering customer inquiries, handle complaints and order processing * Ensures timely and accurate order processing, delivery schedule and product shipment, including Order backlog management * Handles return orders and claims * Prepares business reports for internal and external customers * Assists in ad-hoc assignments as required Japanese: * 法人顧客に対してプロフェッショナルなカスタマーサービスを提供する * 営業、マーケティング、ファイナンス、倉庫、ロジスティックス、顧客などと連携を取る * 顧客からの問い合わせへの対応、苦情処理、受注処理など、営業機能に対するカスタマーサービスおよび管理サポートを担当する * 受注処理、納期、製品出荷をタイムリーかつ正確に実行する * 返品注文およびクレームの対応 * 内部および外部の顧客向けにビジネスレポートを作成する * 売上げ達成の補助 * 必要に応じて臨時の業務を補助する Qualifications: English: * Degree preferably in Business Studies or related subject * Minimum 3 years of customer service and logistics experience in the manufacturing or trading field * Good interpersonal and communication skills in written and spoken Japanese, intermediate level in written and spoken English * Strong customer service skills with good problem-solving abilities, attention to detail, good analytical skill, the ability to work independently and act according to circumstances * Strong analytical skills with the ability to interpret complex data * Honest, punctual, self-motivated * Proficient in windows application such as MS Office, Excel, including Pivot tables, charts, and advanced formulas, for example query functions * Experience with ERP systems, SAP preferred * Experience working in Global/Multinational environment is preferred * Experience with Salesforce or Tableau is a plus Japanese: * ビジネス学または関連分野の学位が望ましい * 製造業または貿易業界でのカスタマーサービス・物流経験（3年以上） * 日本語での優れたコミュニケーション能力、英語での中級レベルの読み書き・会話能力 * 問題解決力、分析力、細部への注意力、状況に応じた柔軟な対応力 * 自ら考え、主体的に業務を遂行し、責任もって作業を完成できる方 * 業務の優先順位の適切に判断し、期限を守って確実に成果を出せる方 * MS Office、Excel（ピボットテーブル、グラフ、高度な数式、Query関数を含む）などのWindowsアプリケーションに精通していること。 * ERPシステムの使用経験（SAP経験者歓迎） * グローバル/多国籍環境での業務経験（尚可） * SalesforceやTableauの使用経験（尚可） WHO WE ARE Shure's mission is to be the most trusted audio brand worldwide - and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn't stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all. Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia. THE MIX MATTERS Don't check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you're excited about this role, believe you've got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply! #LI-HYBRID
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