Customer Service Representative
CA-ON-Oakville
Hayward Industries
Req #: 4871
Type: Regular Full-Time
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Overview: Hayward Flow Control, a division of Hayward Industries, is a leading manufacturer of industrial thermoplastic valves, filters, strainers, bulkhead fittings & tank accessories, actuation, and pumps for use in water & wastewater treatment, chemical processing, water parks / municipal pools, life sciences, and general processing. Hayward's thermoplastic flow control products can accommodate aggressive & corrosive environments, delicate ecosystems, or the strictest chemical balances to keep water & life working together. Hayward Flow Control is an ISO 9001:2008 Certified manufacturer. This position is based in (Oakville, ON, CA). We are seeking a customer-focused professional to support customers and sales representatives by providing accurate, timely, and professional assistance across all standard Hayward Flow Control product lines, helping to ensure a high level of service and customer satisfaction. Responsibilities: Delivers exceptional customer service by processing orders and responding to inquiries in a timely, professional, and courteous manner via telephone and email. Assists customers with technical questions, identifies solutions, and coordinates support as needed. Collaborates with the Engineering and Technical departments to obtain product information not available in standard documentation, such as data sheets, catalogs, drawings, or part numbers. Provides accurate price quotes, lead times, drawings, and other requested information to customers and sales representatives. Maintains communication with the Credit Department to support timely order processing and keep customers informed of credit hold status. Provides distributors and sales managers with information regarding order status, availability, and pricing. Works closely with the Planning and Shipping departments to help ensure customer delivery timelines are met. Understands customer needs, works with distributors to fulfill requests, and supports the development of ongoing business relationships. Requirements: Excellent interpersonal, analytical, and problem-solving skills. Proficient in Microsoft Office (especially Excel) and comfortable using OneDrive, Teams, Adobe, and file management tools. Experience in using business systems to process sales orders; familiarity with AS400 and Microsoft Dynamics D365 is an asset. Fluency in speaking, writing, and understanding French is a plus. Able to work well under pressure and manage multiple tasks efficiently. Maintains organized electronic records by filing, retrieving, and managing documentation daily. Manages email effectively to prioritize responses, follow up on open items, and communicate professionally with both internal and external stakeholders. Demonstrates good judgment in problem-solving and prioritizing tasks in a fast-paced environment. Comfortable reaching out to other departments to gather necessary information. Proactive and resourceful in finding answers and supporting customers and team members Qualifications: Education and Experience: Minimum of 3-5 years of experience in customer service, technical support, or inside sales support roles.
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