Customer Service Representative I
US-TN-Lebanon
Careers (External)
Req #: 5826
Type: Full-Time
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Overview: Under general supervision, responsible for effective handling of requests and inquiries from customers and salesforce pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. This position ensures the timely processing of customer orders through various forms of communication in an effort to exceed customer expectations. Responsibilities: * Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing * Processes invoices, enters orders and confirms orders via fax, email or phone * Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations * Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria * Establishes and maintains cordial customer relations through telephone contact * Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met * Issues, monitors and researches service level reports i.e. turn-around time and fill rates * Maintains pricing agreements for the designated business unit * Maintains communication network with outside sales force as it pertains to assigned accounts * Performs weekly review of open orders and credit status for assigned accounts * Enhance customer relations through account visits and trade-show participation Qualifications: * Computer literate * Ability to maintain cordial customer relations * Strong organizational skills * Professional oral and written communication * Clearly expresses ideas * Communication style * Good listening skills
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