Customer Service Representative - Glasgow
UK-Glasgow
Enterprise UK
Req #: 546766
Type: Regular Full-Time
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Overview: We're Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we're built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. We're looking for passionate and customer-focused individuals to join our team as a Customer Service Representative team in our Paisley, Glasgow Area . This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs. This a position starting immediately until October 2026 with the potential to extend based on business need. This role requires flexibility with shifts available across seven days a week. The pay for this position will be 12.61 per hour. The number of contracted hours will be 45 per week - 5-day working week, but flexibility with working days and times is essential If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you! Responsibilities: * Greet customers warmly upon their arrival, assisting them with the rental process from start to finish * Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems * Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer * Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures * Delivery and collection of vehicles across the region * Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively * Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements Qualifications: * Excellent communication and interpersonal skills, with a friendly and customer-focused attitude. * Previous experience in customer service or retail. * Strong attention to detail and the ability to multitask in a busy environment. * Strong work ethic and positive attitude. * The flexibility to work a variety of shifts, including evenings and weekends. Additional Information: * Please let us know about any accommodations you may need to participate in the recruitment process. * No drug or alcohol related offence within the last five years is permitted. * You must be over 21 years of age for insurance purposes. * You must have a full manual UK or EU driving licence. * Location: Paisley, Glasgow
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