Customer Service Representative - Davie
US-FL-Davie
Enterprise US
Req #: 514853
Type: Regular Part-Time
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Overview:
Get on the fast track to a more rewarding career with Alamo and National Car Rental teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At Enterprise, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support and service customers.
THIS IS A PART TIME POSITION 27 hours per week
Pay is $16.50 /hr
Location: 15700 Rick Case Honda way Davie, FL 33331
Apart from religious observations, must be available to work the schedule below
Monday: 8am-5pm
Tuesday:8am-5pm
Wednesday: 8am-5pm
Thursday: OFF
Friday: OFF
Saturday: OFF
Sunday: OFF
Responsibilities:
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Meet and greet customers in a friendly and timely manner
* Initiate rental contract based on customer reservations or on-the-spot need
* Provide directions and general assistance
* Assist to assess condition of rental upon return
* Process returns, check-ins and exit kiosk transactions
* Understand and communicate rental terms and conditions, vehicle features and other services
* May sell optional protection products, upgrades, fuel options and other additional equipment
* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
* Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/ Disability/Veterans
Qualifications:
* Must be at least 18 years old
* High school diploma or GED equivalent required
* Must have at least 1 year prior customer service retail or administrative support experience
* Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol related conviction on driving record in the past 5 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
* Must be able to understand, read, write and speak English
* Must be willing to accept $16.50/hour
* Apart from religious observations, must be available to work the following schdule
Monday: 8am-5pm
Tuesday:8am-5pm
Wednesday: 8am-5pm
Thursday: OFF
Friday: OFF
Saturday: OFF
Sunday: OFF
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